Enhancing Your Customer Experience

Enhancing Your Customer Experience

Focus your agents on what they do best.
Let our AI handle the rest.

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Illustration Agent IQ
Concierge

Concierge

Help your customers instantly with conversational AI

Concierge
Courier
Courier

Courier

Optimize your team with operational intelligence

Coach

Coach

Boost your agent with smart tools

Coach

Strengthen Your Customer Relationships

Our platform provides the tools that optimize agent performance and increase brand loyalty

Focus Agents on Complex Inquiries

With increased automation of lower-value interactions, agents are able to dedicate more attention to higher value interactions. This gives them more bandwidth to identify potential up-selling opportunities.

Higher value interactions Lower value interactions
Human Agents
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30%

Improved interaction compliance

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87%

Higher agent satisfaction

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50%

Improvement in time to competency

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50%

Reduction in high frequency interactions

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21%

Lower customer service costs

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72%

Higher call deflection

Features that Empower Service Agents

Knowledge Base

Knowledge base stores a company’s product catalog. When a customer asks for a particular product that they’re interested in, the product list automatically shows up on chat dashboard. Agents can drag and drop a curated response with the product info into their outgoing message.

My Toolbox

My ToolBox enables an agent to send curated responses based on customer inquiries. Just a click on one of the saved notes, and the response appears in the chat input field. The agent can then send these responses instantly.

Metrics Page

Metrics page displays historical data. It is easier to slice, dice and export data pertaining to different attributes such as agent response time, customer wait time, resolution time, AI deflections etc. An Admin can monitor basic elements like traffic for inbound/outbound messages, conversations and issues resolved.

Customer Info

Customer Info extracts user name and information. Basic details such as Name, email and phone number can be obtained which makes it easier for an agent to send out emails, promotions, coupon code etc.

Auto-Categorization/Smart team management

Auto-categorization helps in classifying conversations per team/category and tags. The AI reads from a conversation and groups it accordingly. When conversations are being escalated, it’s easier for a team to understand the dynamics of the chat based on the categorization and tagging.

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