Agent IQ and Retail

Agent IQ and Retail

Your customers are just one right answer away from completing that purchase. Agent IQ has answers when they’re needed.

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Why Agent IQ for Retail?

Faster answers

Faster answers

Serve your customers as fast as possible. Concierge intercepts all customer messages and handles the simplest and most common issues.

Integrate with your store

Integrate with your store

Agent IQ can integrate with your order management system. Agents can place and modify orders or issue refunds with simple commands. You can even automate these actions!

Focus on the hard questions

Focus on the hard questions

Only the hard stuff comes through to agents. By deflecting all the easy issues, your staff is available to provide the best answers to the people who need them most. They’ll receive advices and suggested answers from Coach, our suggestion AI.

Why Agent IQ for Retail?

No matter the size of your catalogue, or how many people are browsing your online store, Agent IQ can help. Whether it’s directly taking orders from customers, or answering their questions at the right time to keep them on track to that final order, our Concierge can directly address anyone’s needs.

When things get complicated, Coach offers advice --- using your history of responses, your FAQs and product database.

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